Privacy policy

Last Updated: December 25, 2025

This Privacy Policy describes how Raha Rose (powered by Shopify) collects, uses, and protects your personal information when you visit our site or make a purchase.

1. Information We Collect

We collect only the information necessary to provide our services and improve your experience:

Order Information: Name, billing/shipping address, payment info (processed securely), email, and phone number.
Device Information: IP address, browser type, and time zone (collected automatically via cookies).
Customer Support Data: Information you provide when contacting us via WhatsApp or Email.

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment: To ship your products, send invoices, and provide order updates via SMS/WhatsApp.
Marketing: To show you relevant products or ads (on platforms like Facebook/Instagram) based on your preferences.
Security: To screen orders for potential risk or fraud.

3. Sharing Your Information

We strictly do not sell your data. We share it only with trusted third parties to run our business:

Shopify: To power our online store.
Courier Partners: (e.g., TCS, Leopards, Trax) To deliver your package.
Advertising Partners: (e.g., Meta/Google) To show you relevant ads.

4. Cookies & Tracking

We use cookies to improve your browsing experience (e.g., keeping your cart active) and for analytics to understand how customers use our site. You can control cookies through your browser settings.

5. Data Security

Your personal information is encrypted using SSL technology. We do not store full credit card details on our servers; payments are processed by secure third-party gateways.

6. Your Rights

You have the right to access the personal information we hold about you or ask for it to be corrected or deleted. If you wish to exercise this right, please contact us.