Refund policy

Return & Refund Policy

Last updated: December 25, 2025

Thank you for shopping with Raha Rose. We carefully pack every order, but if there is an issue, we want to resolve it quickly and fairly.

Because perfumes are personal and hygiene‑sensitive products, our returns are restricted to genuine problems such as damage, defects, or wrong items received.

The terms below apply to any products you purchase from us.

1. Return Window

You have 3 days from the date your order is delivered to report any issue and request a return, exchange or refund (where applicable).

We do not accept returns for:

  • Change of mind
  • Disliking the scent
  • General preference if the correct, non‑defective product was delivered

2. When a Return Is Eligible

We will consider a return, exchange or refund in the following cases:

  • You received the wrong product (different fragrance or variant than ordered)
  • The product arrived damaged, leaking, or with a faulty sprayer
  • There is a major defect in the bottle or packaging that affects normal use

To be eligible:

  • The item should be in almost the same condition you received it
  • It must be unused or very minimally tested (not heavily sprayed or worn)
  • It must be in its original packaging
  • You must have a receipt, order confirmation, or proof of purchase

3. How to Start a Return

To request a return, exchange or refund:

  1. Contact us within 3 days of delivery

  2. Include in your message:

    • Your full name
    • Your order number
    • A short description of the issue

  3. Attach clear photos or videos of:

    • The product (front and back)
    • The outer shipping box/parcel
    • The damaged/defective area or wrong product

If your return request is accepted, we will:

  • Share return instructions and the return address:
    Raha Rose, Faisalabad, Punjab, Pakistan
  • Let you know whether a pickup will be arranged or if you should send the parcel via courier
  • Explain the next steps for replacement or refund

Items sent back to us without first contacting us and receiving approval will not be accepted.

4. Damaged, Defective or Wrong Items

Please check your order as soon as it arrives and contact us promptly if:

  • The bottle or packaging is broken, cracked, or leaking
  • The sprayer does not work or the bottle cannot be used
  • You received a different perfume or product from what you ordered

Once we review your case and confirm the issue, we will:

  • Send a replacement of the same product (if available), or
  • Offer an alternative product of similar value (with your approval), or
  • Provide a refund or store credit

5. Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns in the following cases, unless the product was damaged/defective or wrong on arrival:

  • Perfumes that are heavily used, clearly worn, or significantly sprayed
  • Items without original packaging or with missing parts
  • Products clearly marked as “final sale”, “clearance”, or “no return” on the product page
  • Gift cards, vouchers or discount codes
  • Free gifts, samples or promotional items included with your order

6. Exchanges

If your order qualifies for a return due to damage, defect, or wrong item:

  • Our first option is to replace the same product for you.
  • If the same item is out of stock, we may offer:
    • Another fragrance of similar value, or
    • A refund or store credit, as agreed with you.

We do not offer exchanges for scent preference or change of mind.

7. Return Shipping Costs

  • If the issue is our mistake (wrong item, confirmed damage or defect), we will usually cover or reimburse reasonable return shipping costs, or arrange a pickup via our courier partner.
  • If a return is approved as a special case not caused by our error, you may need to cover the return shipping cost yourself.

We will clearly inform you who will bear the return shipping cost before you send anything back.

8. Refunds

Once we receive and inspect the returned item (if a return is required) or verify your case based on the evidence provided:

  • We will notify you by email/WhatsApp if your refund is approved or declined.
  • If approved, we will process your refund within 7 business days.

8.1 Refund Methods

  • For prepaid orders (card, bank transfer, etc.):

    • Refunds are usually sent back to your original payment method, where possible.

  • For Cash on Delivery (COD) orders:

    • Refunds will be issued via bank transfer, store credit, or JazzCash/Easypaisa, as agreed with you (cash cannot be refunded at the door).

Please note: Your bank, wallet, or payment provider may take additional time to show the refund in your account.

If more than 7 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at raharoseofficial@gmail.com.

9. Need Help?

If you are unsure whether your order qualifies for a return or refund, or you have any concerns about a product you received, feel free to contact us:

We want your experience with Raha Rose to feel secure and respectful, and we will do our best to handle every genuine issue fairly.